Orders & Returns Policy

Our fulfillment center processes orders efficiently and quickly. For this reason, order changes cannot be made once an order has been placed. This includes, but is not limited to:

Adding or removing items
Replacing items
Changes to shipping preferences
Combining multiple orders

Please review your order carefully before completing your purchase.

Order Cancellations

Due to the nature of our products and fulfillment process:

Orders containing personalized or custom-made products cannot be canceled once production or preparation has begun.
If a cancellation request is received before production begins, the order may be canceled and fully refunded.
Once a personalized product has entered production, the sale becomes final and no cancellations, refunds, or exchanges will be accepted.
Orders containing only ready-to-use products may be eligible for cancellation only before shipment.

Please ensure all order details, personalization information, and shipping address are correct before placing your order.

Returns & Refunds – Ready-to-Use Products

Due to the nature of our products, returns are not accepted.

All UNIFLOWERS USA products are natural, handmade, and produced strictly on demand. Each item is individually manufactured only after an order is placed, meaning we do not keep products in stock.

Every formula is carefully prepared one by one, following all the principles, procedures, and ethical standards of Bach Flower Therapy, ensuring quality, safety, and energetic integrity.

Because these products are custom-made, artisanal, and therapeutic in nature, returns and refunds are not possible once the order has been processed and shipped.

We strongly recommend reviewing all order details before completing your purchase. If you have any questions, our team is available to assist you prior to order confirmation.

Personalized / Custom-Made Products

All personalized or custom-made products are final sale and non-refundable.

These products are created specifically according to the customer’s request and cannot be resold or reused. For this reason:

We do not accept returns
We do not offer refunds
We do not offer exchanges

This applies regardless of delivery issues caused by incorrect, incomplete, or unrecognized shipping addresses provided at checkout.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

If a package is returned due to:

Incorrect or incomplete address
Address not recognized by the carrier
Recipient unknown
Refusal of delivery

UNIFLOWERS USA is not responsible for the failed delivery.

In such cases:

Refunds are not guaranteed
Personalized products are not eligible for refunds
Customers may request reshipment by paying a new shipping fee

Damaged or Incorrect Items

Refunds or replacements will be honored only if:

The product arrives damaged, or
The wrong item was received

Please email info@uniflowersusa.com with:

Photos of the product
Photos of the packaging
A copy of the packing slip

Claims must be submitted within a reasonable timeframe after delivery.

To request a cancellation (when applicable), return, or report an issue, please contact us at:
info@uniflowersusa.com

We are committed to personal transformation and want to honor that journey with clarity, integrity, and respect.